How can we help you?
FAQs
Please allow 48 hours for us to prepare your order and
- 2-4 working days for Standard Shipping
- 1-3 working days for Express Shipping
Shipping time might vary dependent on location and other factors, however, we always aim to ship within 1 business day
Shipping cost
- Orders over £40 will have free standard shipping.
- Orders over £99 will have free express shipping.
- Orders under £40 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.
Please allow 48 hours for us to prepare your order and
- 2-11 working days for Express Shipping
Shipping time might vary dependent on location, country and other factors, however, we always aim to ship within 1 business day
Shipping cost
- Shipping will be charged depending on your country & chosen delivery method. Full price will be displayed at checkout.
Yes, we ship internationally!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
Please note that we cannot take responsibility for any import charges incurred during delivery into your country. Import duties and taxes are the responsibility of the customer.
Simply add as many items as you wish to your shopping cart while browsing our store.
Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods!
If you are UK based and it's been over 10 working days since your order was shipped, or if you are based internationally and it's been over 25 days since you placed your order, please info@icecabal.com" target="info@icecabal.com">email us with your name and order number.
*Please note that international orders may take longer to deliver due to customs and other factors.
If you're looking to return or exchange your order for whatever reason, we're here to help!
We offer returns or exchanges within 14 days of receiving your order with the exception of earrings.
View our full return policy here.
We do apologise if you received a damaged or defective item! Please get in touch with us immediately for a replacement!
Yes! If you'd like to change your delivery address, please contact us within 24 hours of placing your order!
If you order has already been shipped. It is not possible for us change the delivery address.
You might have the possibility to organise to the delivery of your parcel in the most suitable way for you, by utilising our delivery partners' web portal.
Yes! You can cancel your order within 24 hours of placing your order.
For custom items, no cancellation, returns or exchanged are allowed, as they are individually personalised!
To cancel your order please email: info@icecabal.com with your name and order number.
We do not recommend getting any type of jewellery wet with water, perfume or lotion. Constant contact with liquids can reduce the longevity of the plating and accelerate tarnishing.
A lot of our jewellery is made up of various metals and so have different compositions. Metals included in our jewellery collection include, gold, stainless steel, sterling silver and brass.
For more information, please view the description of each product.
Don't worry babe, your information is protected at all times!
The details provided to ICE CABAL will not be forwarded to any third parties under any circumstances.
You can select your preferred payment method at checkout.
- We accept secure payments for both domestics and international customers via Credit Cards, Debit Cards & PayPal.
- We also offer payment plans such as Klarna.
Note that additional exchange fee may apply if your currency is other than GB Pounds.